IT service management (ITSM) is a process-based approach for designing, delivering, managing, and improving the way organizations use information technology.
IT infrastructure is the backbone of any business. It is the foundation upon which all operations and processes are built. Without a robust and reliable IT infrastructure, businesses would be unable to function effectively.
Businesses today are under constant pressure to do more with less. They need to find ways to optimize their processes and operations in order to stay competitive. Application management can help businesses accomplish this by streamlining the process of developing, deploying, and managing business applications. Application management is the process and activities involved in managing software applications throughout their life cycle.